Returns & Exchanges

At CAMSOY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition and packaging. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution through a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all manuals, accessories, and the RMA form are included inside the box.

• 3.
  Ship Items Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.